Frequently Asked Questions
Frequently Asked Questions
Customised Orders
Can you modify a design if I want a different colour or slogan?
We are more than happy to have this conversation, at the core of our business is the 'wear your voice' ethos so if we can accommodate it then lets chat - use the contact us icon for an initial chat
Can I request a different colour top or hoodie to the one my favourite slogan is advertised on?
Yes absolutely, if we can do it then we will - contact us for an quick chat and lets see what we can do
Do you cater for squads and clubs with customised orders and can we be part of the conversation to get our girls and ladies in some empowering kit?
Yes absolutely, we can certainly look at what's going to get your teams feeling empowered both on and off the pitch - we also offer squad discounts and coach and parents apparel, so contact us for a quick chat and lets get designing
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay for a fast and secure checkout experience.
Can I modify or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order and if we can we will always try. Once an order has been processed and shipped, we cannot make changes .
Shipping & Delivery
How long does delivery take?
Standard UK delivery typically takes 3–5 working days. However, please note that some items are made to order, which may add a little extra time. If you need your order by a specific date—whether it’s for a match, event, or gift—just get in touch via our Contact Us icon. We’ll always do our best to make it happen.
How much are Shipping Costs?
Shopify automatically charges £5.99 for Shipping Fees - we offer local collection so please reach out to us to check location
Do you ship internationally?
We currently only ship to the UK but reach us to discuss further and we will look at options for you depending on volume.
How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in the original packaging. Please see our full returns policy for details.
How do I return an item?
Contact our customer service team to initiate a return, and we'll provide you with return instructions and a returns label if applicable.
Products & Sizing
How do I find my size?
Please refer to our size chart page for detailed measurements and sizing guidance for both adults and children.
How do I care for my items?
Care instructions are included on the label of each garment. Generally, we recommend washing in cold water and hanging to dry to maintain quality.
Contact Us
How can I get in touch?
You can reach us via email or through our contact form. We aim to respond to all enquiries within 24 hours. orders@proudpitchwear.co.uk